Frequently Asked Questions
Q&ATopics
Q.I want to book 10 or more rooms.
A.
Unfortunately, this is not possible through the website. Please contact the hotel you plan to stay at by phone or email.
Q.Can I extend the length of my stay after I make a reservation?
A.
For extensions, you can either make a new reservation on the website or contact the hotel you wish to stay at directly by phone or email.
Q.Can I change a reservation made through an online travel agent (Rakuten, Jalan Net, Expedia, Booking.com, Agoda, etc.)?
A.
We apologize, but we cannot change or cancel reservations not made through our website.
Please contact the online travel agent directly.
Please contact the online travel agent directly.
Q.Can I use the website to confirm reservations made through an online travel agent (Rakuten Travel, Jalan Net, Expedia, Booking.com, Agoda, Ctrip, etc.)?
A.
Unfortunately, this is not possible through the website. Please contact the online travel agent directly.
Q.When will my reservation be confirmed?
A.
Once you complete your online reservation on our website, an email will be sent to the address you registered to confirm your reservation. It contains detailed information about your reservation. Your reservation is completed when you receive this notification.
Q.What are your cancellation fees?
A.
[Basic Cancellation Policy]
3 days prior: 10%
1 day prior: 30%
On the day: 100%
No-show: 100%
(Please note)
- This policy may vary depending on your plan or booking site.
- Please check with each hotel for groups (10 rooms or more).
3 days prior: 10%
1 day prior: 30%
On the day: 100%
No-show: 100%
(Please note)
- This policy may vary depending on your plan or booking site.
- Please check with each hotel for groups (10 rooms or more).
Q.Can I shorten the length of my stay after I make a reservation?
A.
Yes, you can shorten the length of your stay by accessing the URL provided in your reservation confirmation email. If this is not possible through the URL, you may need to rebook instead.
Q.How can I change my reservation after check-in?
A.
Unfortunately, this is not possible through the website. Please consult the front desk at your hotel.
Q.Do you have smoking rooms?
A.
Smoking, including electronic cigarettes such as IQOS, is forbidden throughout our hotels. We will charge you a 30,000 yen room cleaning fee if you smoke in your room.
Please note that there are designated smoking areas and ashtrays within the hotel premises.
Please note that there are designated smoking areas and ashtrays within the hotel premises.
Q.Can I request rooms on the same floor or next to each other for friends or family?
A.
This is not possible through our website.
You can request this by contacting the front desk staff at the hotel in advance or by mentioning it in the comments section during booking. However, depending on room availability, we may be unable to accommodate your request.
You can request this by contacting the front desk staff at the hotel in advance or by mentioning it in the comments section during booking. However, depending on room availability, we may be unable to accommodate your request.
Q.I am planning to stay in Osaka for sightseeing. Which Eslead Hotel would you recommend for my needs?
A.
Osaka has many tourist attractions. Please plan in advance and choose the Eslead hotel closest to your desired destinations.
All of our hotels are located in the center of Osaka City near train stations, and major tourist attractions such as USJ and Osaka Castle can be reached within 30 minutes by train.
All of our hotels are located in the center of Osaka City near train stations, and major tourist attractions such as USJ and Osaka Castle can be reached within 30 minutes by train.
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