Frequently Asked Questions
Q&ATopics
Q.How do I Check-in？
A.
ESLEAD HOTEL has introduced a self-check-in system using tablets. You can check in quickly by registering your information before your stay.
To unlock the entrance automatically, please enter the entrance password provided in the email sent the day before check-in.
If you have any questions about the procedure, please give us a call or email and our staff will respond as soon as possible.
Click here for detailed check-in instructions > Check-in Guide
To unlock the entrance automatically, please enter the entrance password provided in the email sent the day before check-in.
If you have any questions about the procedure, please give us a call or email and our staff will respond as soon as possible.
Click here for detailed check-in instructions > Check-in Guide
Q.Is parking available?
A.
- Eslead Hotel Namba South III: 2 ground-level parking spaces (first-come, first-served), 1,400 yen/day (tax included)
- Eslead Hotel Osaka Tsuruhashi: No parking available
- Eslead Hotel Namba Daikokucho: 2 ground-level spaces (available only for plans with parking included)
Please contact each hotel for more details.
If the hotel parking is full, there are coin-operated parking lots nearby.
- Eslead Hotel Osaka Tsuruhashi: No parking available
- Eslead Hotel Namba Daikokucho: 2 ground-level spaces (available only for plans with parking included)
Please contact each hotel for more details.
If the hotel parking is full, there are coin-operated parking lots nearby.
Q.Can I request a room on a high floor?
A.
We can try to accommodate your request if you contact us in advance. However, depending on room availability and type, it may not be possible.
Q.We booked multiple rooms; can we have rooms on the same floor?
A.
We can try to accommodate your request if you contact us in advance.
However, depending on room availability and type, it may not be possible.
However, depending on room availability and type, it may not be possible.
Q.I booked consecutive nights in the same room type with different plans. Can I continue to stay in the same room?
A.
Please inform us of your reservation details in advance. We will do our best to accommodate your request, but depending on the number of reservations, it may not be possible.
Q.Do the hotels have coin laundries?
A.
All rooms at Eslead Hotel are equipped with a fully automatic washing machine. Also, all bathrooms have clothes-drying functionality.
Q.Can four people stay in a triple room?
A.
The maximum capacity of a triple room is three people. Please note that we cannot accommodate more than the specified capacity for all room types.
However, children younger than school age (below elementary school) can sleep with an adult for free.
However, children younger than school age (below elementary school) can sleep with an adult for free.
Q.Can I enter my room if I arrive earlier than the check-in time?
A.
Unfortunately, this is not possible because we need to prepare the rooms.
If you arrive before check-in time, you can store your luggage in the self-service cloakroom. However, you can only enter your room after check-in time. Please check each facility page for check-in times.
If you arrive before check-in time, you can store your luggage in the self-service cloakroom. However, you can only enter your room after check-in time. Please check each facility page for check-in times.
Q.Can I extend my check-out time?
A.
We may have to decline your request because we have to prepare for the next check-in, but please contact us by phone or email if you would like to do this. There is an additional fee for extending the check-out time (2,000 yen per hour). Please pay the fee at the front desk or online by check-out time. Please note that there may be an additional charge if you extend your check-out time without notice.
Q.How do I check in after 22:00?
A.
The hotel entrance is locked automatically. Please enter the entrance password provided in the email sent the day before check-in. We have a tablet-based self-check-in system, so check-ins after 22:00 are possible. If you have any questions about the procedure, please contact us by phone or email, and our staff will promptly assist you.
Click here for check-in instructions> Check-in Guide
Click here for check-in instructions> Check-in Guide
Q.Are bathroom amenities (towels, shampoo, conditioner, body soap, toothbrush, etc.) available?
A.
Various amenities are provided. Please check each hotel's facilities and services for details. All Eslead Hotel rooms have separate bathrooms and toilets, allowing you to relax and unwind from your travels.
Q.Can I borrow cooking utensils and tableware?
A.
All rooms at Eslead Hotel are equipped with a two-burner IH stove and a microwave. Additionally, all rooms contain cooking utensils such as frying pans and pots and tableware like plates, mugs, and cutlery.
Q.Can I request an extra bed?
A.
We apologize, but Eslead Hotel does not provide extra beds.
Q.Can I request a crib?
A.
Yes. But we only have limited numbers, and an extra fee is required. Please reserve cribs in advance by phone or email.
Q.Is Wi-Fi available?
A.
Free Wi-Fi is available in the first-floor lobbies and guest rooms at all Eslead Hotels.
Q.Can you assist with reserving tickets for attractions (movies, nearby theme parks, museums, etc.) in advance?
A.
Unfortunately, this is not a service we provide.
Q.Can you assist with advance reservations for nearby restaurants?
A.
We apologize, but we do not accept advance reservations for restaurants.
Please consult the front desk staff after check-in for restaurant reservations.
Please consult the front desk staff after check-in for restaurant reservations.
Q.Are rooms cleaned during stays of more than one night?
A.
Cleaning is provided once every three nights, except for plans without cleaning or reservations made through Airbnb. From an SDGs perspective, we also accept guest requests for "no cleaning" or "clean towels only" to reduce resource use.
Q.Is there a massage service?
A.
Unfortunately, we do not provide massage services.
Q.Is room service (meal delivery) available?
A.
Unfortunately, we do not provide room service.
Q.How do I get to my hotel from the nearest station?
A.
Please see the "Access" page on each hotel's website.
Q.What kind of accommodation does Eslead Hotel provide?
A.
Eslead Hotel is a new type of hotel operated by Eslead Corporation, a comprehensive real estate company mainly based in Japan's Kinki region.
Eslead Hotel combines the comfort of Eslead Mansion, a popular condominium developer, with state-of-the-art facilities and hotel hospitality, creating an entirely new residence-type hotel.
All rooms are spacious, at over 30 square meters, and equipped with kitchen appliances such as a refrigerator, microwave, washing machine, and bathroom drying functions, improving the convenience of your stay. Eslead Hotels provide a relaxing, at-home experience, even while traveling.
Eslead Hotel combines the comfort of Eslead Mansion, a popular condominium developer, with state-of-the-art facilities and hotel hospitality, creating an entirely new residence-type hotel.
All rooms are spacious, at over 30 square meters, and equipped with kitchen appliances such as a refrigerator, microwave, washing machine, and bathroom drying functions, improving the convenience of your stay. Eslead Hotels provide a relaxing, at-home experience, even while traveling.
Q.I am considering making a reservation about a year in advance. Will I need a deposit or advance payment?
A.
In general, deposits or advance payments are not required.
However, for group reservations of 10 or more rooms with check-in dates far in the future, we may ask for a deposit or advance payment.
However, for group reservations of 10 or more rooms with check-in dates far in the future, we may ask for a deposit or advance payment.
Q.I want to book 10 or more rooms.
A.
Unfortunately, this is not possible through the website. Please contact the hotel you plan to stay at by phone or email.
Q.Can I extend the length of my stay after I make a reservation?
A.
For extensions, you can either make a new reservation on the website or contact the hotel you wish to stay at directly by phone or email.
Q.When is payment due?
A.
Payment can be made at the time of booking or at check-in. Payment at check-in can be made in cash (Japanese yen only) [only available at Eslead Hotel Namba South III], credit card (VISA, American Express, MasterCard, Diners Club, JCB, UnionPay), or using QR code payment methods.
Please note that hotels other than Eslead Hotel Namba South III are completely cashless and cannot accept cash.
Please note that hotels other than Eslead Hotel Namba South III are completely cashless and cannot accept cash.
Q.Can I change a reservation made through an online travel agent (Rakuten, Jalan Net, Expedia, Booking.com, Agoda, etc.)?
A.
We apologize, but we cannot change or cancel reservations not made through our website.
Please contact the online travel agent directly.
Please contact the online travel agent directly.
Q.Can I use the website to confirm reservations made through an online travel agent (Rakuten Travel, Jalan Net, Expedia, Booking.com, Agoda, Ctrip, etc.)?
A.
Unfortunately, this is not possible through the website. Please contact the online travel agent directly.
Q.When will my reservation be confirmed?
A.
Once you complete your online reservation on our website, an email will be sent to the address you registered to confirm your reservation. It contains detailed information about your reservation. Your reservation is completed when you receive this notification.
Q.What are your cancellation fees?
A.
[Basic Cancellation Policy]
3 days prior: 10%
1 day prior: 30%
On the day: 100%
No-show: 100%
(Please note)
- This policy may vary depending on your plan or booking site.
- Please check with each hotel for groups (10 rooms or more).
3 days prior: 10%
1 day prior: 30%
On the day: 100%
No-show: 100%
(Please note)
- This policy may vary depending on your plan or booking site.
- Please check with each hotel for groups (10 rooms or more).
Q.Can I shorten the length of my stay after I make a reservation?
A.
Yes, you can shorten the length of your stay by accessing the URL provided in your reservation confirmation email. If this is not possible through the URL, you may need to rebook instead.
Q.How can I change my reservation after check-in?
A.
Unfortunately, this is not possible through the website. Please consult the front desk at your hotel.
Q.Do you have smoking rooms?
A.
Smoking, including electronic cigarettes such as IQOS, is forbidden throughout our hotels. We will charge you a 30,000 yen room cleaning fee if you smoke in your room.
Please note that there are designated smoking areas and ashtrays within the hotel premises.
Please note that there are designated smoking areas and ashtrays within the hotel premises.
Q.Can I request rooms on the same floor or next to each other for friends or family?
A.
This is not possible through our website.
You can request this by contacting the front desk staff at the hotel in advance or by mentioning it in the comments section during booking. However, depending on room availability, we may be unable to accommodate your request.
You can request this by contacting the front desk staff at the hotel in advance or by mentioning it in the comments section during booking. However, depending on room availability, we may be unable to accommodate your request.
Q.I am planning to stay in Osaka for sightseeing. Which Eslead Hotel would you recommend for my needs?
A.
Osaka has many tourist attractions. Please plan in advance and choose the Eslead hotel closest to your desired destinations.
All of our hotels are located in the center of Osaka City near train stations, and major tourist attractions such as USJ and Osaka Castle can be reached within 30 minutes by train.
All of our hotels are located in the center of Osaka City near train stations, and major tourist attractions such as USJ and Osaka Castle can be reached within 30 minutes by train.
Q.I want to have something I purchased online (e.g., Amazon) shipped to the hotel.
A.
If you are staying us, you can have packages delivered directly by the delivery company.
Deliveries to the front desk are accepted between 15:00 and 20:00.
Unfortunately, we cannot accept deliveries outside of these hours.
Please provide the following information on the package slip when arranging delivery:
1. Your name (the name of the person who made the reservation)
2. Reservation number
3. Check-in date
Note: Please note that we cannot accept items that require refrigeration or freezing or cash-on-delivery items. You can have packages delivered from the day before check-in, but we cannot hand over packages outside of the 15:00 to 20:00 time frame.
Deliveries to the front desk are accepted between 15:00 and 20:00.
Unfortunately, we cannot accept deliveries outside of these hours.
Please provide the following information on the package slip when arranging delivery:
1. Your name (the name of the person who made the reservation)
2. Reservation number
3. Check-in date
Note: Please note that we cannot accept items that require refrigeration or freezing or cash-on-delivery items. You can have packages delivered from the day before check-in, but we cannot hand over packages outside of the 15:00 to 20:00 time frame.
Q.After checking out, I plan to check in again at the same hotel in a few days. Can you store my luggage during that time?
A.
If you are checking back in within a few days, we can store your luggage. However, if there is a significant gap between stays, we may not be able to accommodate your request due to a lack of space.
Please note that we cannot accept valuables or items that require refrigeration or freezing.
Please note that we cannot accept valuables or items that require refrigeration or freezing.
Q.Can I have my luggage stored before check-in or after check-out?
A.
Each hotel has a self-service cloak room with chain locks available in the lobby.
Space is limited, so if there's no room, please use coin lockers in the surrounding neighborhood. Valuables, perishables, or items that require refrigeration or freezing cannot be accepted.
Space is limited, so if there's no room, please use coin lockers in the surrounding neighborhood. Valuables, perishables, or items that require refrigeration or freezing cannot be accepted.
Q.I want to send a package or mail to the hotel in advance in preparation for my arrival.
A.
[Eslead Hotel Namba South III]
Please be sure to include your check-in date and time when sending your luggage before your stay.
Please write "Eslead Hotel Namba South III Front Desk" as the address.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that although you can pick up your luggage from the day before check-in, we will not be able to hand over your luggage any time other than 3:00pm to 8:00pm.
[Eslead Hotel Osaka Tsuruhashi/Eslead Hotel Namba Daikokucho]
Please be sure to specify the time when shipping, as there are times when the staff will not be at the front desk.
If you send luggage before your stay, we will accept delivery requests from 4:00 PM to 7:00 PM.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
We do not accept deliveries outside of the above hours.
Thank you for your understanding.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that you can receive your luggage from the day before your check-in date, but we will not be able to hand over your luggage any time other than from 4:00 PM to 7:00 PM.
Please be sure to include your check-in date and time when sending your luggage before your stay.
Please write "Eslead Hotel Namba South III Front Desk" as the address.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that although you can pick up your luggage from the day before check-in, we will not be able to hand over your luggage any time other than 3:00pm to 8:00pm.
[Eslead Hotel Osaka Tsuruhashi/Eslead Hotel Namba Daikokucho]
Please be sure to specify the time when shipping, as there are times when the staff will not be at the front desk.
If you send luggage before your stay, we will accept delivery requests from 4:00 PM to 7:00 PM.
If you are staying in Japan, you can receive the package directly from the delivery company.
When receiving your luggage during your stay, please include your room number in the address.
We do not accept deliveries outside of the above hours.
Thank you for your understanding.
When arranging delivery, please include the following information on the package slip.
1. Name (name of person who made the reservation)
2.Reservation number
3.Check-in date
*Please note that we cannot accept items that require freezing or refrigeration, or other packages that are paid on delivery. Please note that you can receive your luggage from the day before your check-in date, but we will not be able to hand over your luggage any time other than from 4:00 PM to 7:00 PM.
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